Shipping & Returns

Returns/Exchanges

Customer satisfaction is our number one priority! If you are experiencing difficulty with your Baby K'tan, please contact us before returning your carrier. We can often provide helpful wearing tips!

Bought from www.babyktan.com?

You have 30 days to return or exchange your carrier (please note that all sales are final on Previously Loved carriers). Here’s how:

• Make sure it’s in like-new condition with carrier, sash, manual & box included (Baby K'tan may determine like-new condition).
• Email info@babyktan.com or call 866.937.5826 to obtain an RMA number (we'll need your name & order number).
• We will either provide a return slip or request that you write your RMA number visibly on the outside of the package and also on a slip of paper inside the package. If exchanging, please include your new size/color request as well.
• Mail us your carrier. Note: We are not responsible for packages that get lost in transit!

Baby K'tan, LLC is not responsible for covering shipping costs and cannot refund previous shipping charges. Exchanges and returns will be processed within 2-4 business days from the time they are received. Exchanges will ship via Ground (within the U.S.). Returns will receive a refund for the purchase price, less shipping and handling.

Bought from an authorized Baby K'tan Retailer?

Customers that purchase their Baby K’tan Carrier through any retail or E-commerce store outside of the Baby K’tan website should direct their refund or exchange questions to the store where the carrier was purchased.

Shipping

Orders are processed & shipped on business days only. Orders will be processed within 2-3 business days. Baby K'tan, LLC is closed on Holidays. If a holiday falls in the middle of the week, please add one day to delivery times below.

All prices are in USD. Baby K'tan, LLC is not responsible for difference in price based on currency exchange rates, which can vary day to day. Customers are responsible for all taxes and duties.

APO shipping is available and requires 10-15 business days.

Customers will receive an automatic email confirmation as soon as your order has been placed. This email will contain a link to your order status page online. Once shipped, you can access your shipping and tracking information (tracking information may not be available for all shipping methods) via your order status page. If you do not receive a confirmation email after placing your order, please contact our customer service department at 866-937-5826 or email info@babyktan.com

*Please note that customs clearance on international shipments may vary by country. Baby K'tan, LLC is not responsible for additional delays or fees resulting from customs procedures.

Orders ship from our FL warehouse:

Baby K'tan, LLC
3721 SW 47th Ave
Suite 307-308
Davie FL 33314