Free shipping applies to all Ground Delivery orders within the United States, APO and FPO addresses. Free Shipping offer applies to Ground Delivery only and does not apply to 3-Day Shipping or return/exchange shipping.
Customers will receive an automatic email confirmation as soon as your order has been placed. This email will contain a link to your order status page online. Once shipped, you can access your shipping and tracking information (tracking information may not be available for all shipping methods) via your order status page. If you do not receive a confirmation email after placing your order, please contact our K'tanCare Department at 866-937-5826 or email firstname.lastname@example.org
Orders ship from our FL warehouse:
Baby K'tan, LLC
3721 SW 47th Ave
Davie FL 33314
*All prices are in USD. Baby K'tan, LLC is not responsible for difference in price based on currency exchange rates.
International shipping is calculated at checkout based on real-time FedEx rates. Please note that shipping costs do not include additional taxes and duties that you may be required to pay depending on your country. International shipping prices are in USD; Baby K'tan, LLC is not responsible for difference in price based on currency exchange rates. You can also check our store locator to find a retailer near you, or contact us directly for additional assistance: 866-937-5826 or email@example.com.
Customer satisfaction is our number one priority! If you are experiencing difficulty with your Baby K'tan, please contact us before returning your carrier. We can often provide helpful wearing tips!
You have 30 days to return or exchange your carrier (please note that all sales are final on Previously Loved carriers). Here’s how:
Baby K'tan, LLC is not responsible for covering shipping costs and cannot refund previous shipping charges. Exchanges and returns will be processed within 2-4 business days from the time they are received. Exchanges will ship via Ground (within the U.S.). Returns will receive a refund for the purchase price, less shipping and handling. Refunds will go back to the original method of payment.
Customers that purchase their Baby K’tan Carrier through any retail or E-commerce store outside of the Baby K’tan website should direct their refund or exchange questions to the store where the carrier was purchased.
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All prices are in USD.