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Join the Baby K'tan Team

Customer Care Specialist  

We have a custom at Baby K’tan of hiring from within our own community. Many of our distributors, reps and staff members were Baby K’tan customers themselves! As we continue to expand, we wanted to reach out to our community first with our job opening!

Do you look forward to being the reason a customer smiles during their day, and hope they feel as if they’ve been talking to a dear friend?  Can you chat about all things mom and baby (and we mean ALL things) without skipping a beat?  Are you able to engage effectively with customers in the digital world on multiple platforms in a brand relevant way?  If so, read on!

Baby K’tan, LLC is seeking a Customer Care Specialist to join our growing team in our Davie, Florida office.  In this position, you’ll perform both Customer Service and Customer Care Social Media functions to support overall brand and department goals in creating an experience that our customers just have to talk about in all the best ways. 

Responsibilities:

  • Engage with all past, current, and future customers with the utmost attention to Baby K’tan standards and brand perception
  • Answer incoming customer calls and chats regarding Baby K’tan products and product uses
  • Provide exceptional customer care on all social media outlets
  • Assist in management of returns and exchanges
  • Attend trade and consumer shows as needed
  • Other duties as assigned

Qualifications:

  • Customer Service Experience Preferred
  • Experience with Zendesk is preferred
  • Knowledge of Zendesk chat or web-based customer chat services
  • Must have excellent written and verbal skills
  • Proficiency in Microsoft Office
  • Knowledge in various Social Media platforms such as Instagram, Facebook, Pinterest, etc.
  • Basic QuickBooks Knowledge Preferred
  • Great organizational skills and the ability to handle multiple priorities and projects at once.
  • Should be able to manage a timely work load and balance self-managed tasks as well as work in a team environment.
  • Must have enthusiasm to learn, develop key skills and grow within the organization.

Job Type: Full-time

To apply for this position email cover letter, resume, and salary requirements to: info@babyktan.com

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Baby K'tan provides families with functional and innovative products, designed to help promote the natural bond between parent and baby.

Smart, Simple, Stylish (TM)

866-YES-KTAN (937-5826)
info@babyktan.com


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