RETURN AND EXCHANGE POLICIES:
Customer satisfaction is our number one priority. If you are experiencing difficulty or dissatisfaction with your Baby K'tan please contact us prior to returning or exchanging your carrier; We can often offer a solution that will help! Call toll free: 866-937-5826
Before shipping your carrier back to us, please contact us to obtain an RMA Number (Return Manufacturers Authorization).
We are happy to accept returns/exchanges on Baby K'tan items which were purchased from www.babyktan.com within 30 days of purchase and that are in like-new condition (Baby K'tan, LLC retains the right to determine like-new condition). Personalized carriers cannot be exchanged or returned. When shipping your carrier back to Baby K’tan, please enclose the carrier, sash, instruction manual and packaging. Please also include a copy of your order confirmation, your RMA number and your new carrier size/color request (if exchanging). Baby K'tan, LLC is not responsible for covering any shipping costs and can not refund previous shipping charges. Exchanges and returns will be processed within 1-3 business days from the time they are received. Exchanges will ship via FedEx Ground (within the U.S.). Returns will receive a refund for the purchase price, less shipping and handling.
You may send your return/exchange via any shipping method; however, please be aware that items do tend to get lost in the mail, and we cannot be responsible for any carriers that do not reach us.
Our Address is:
Baby K'tan, LLC
Attn: Returns Department
3721 SW 47th Ave
Davie, FL 33314
If you have any questions or concerns, please contact us:
Toll Free: 1-866-YES KTAN
Customers that purchase their baby K’tan carrier through any retail or E-commerce store outside of the Baby K’tan website should direct their refund or exchange questions to the respective entity where the carrier was purchased.